Refund Policy

Last updated: 22 July 2026

This policy explains cancellation and refund eligibility for TopLeadOra's plans: Website Care 360, Website Care 180, and the Unlimited Plan. It's referenced from our Pricing page and Terms of Service.

1. No Free Trial

As stated on our Pricing page, TopLeadOra does not offer a free trial. We offer a free security audit before you subscribe so you can evaluate the Service — request one on our Contact page.

2. Before Onboarding Begins

If you request a cancellation within 7 days of payment and before your onboarding call or account activation has taken place, we will process a full refund to your original payment method.

3. After Onboarding / Activation

Website Care 360 requires a 12-month minimum commitment and is billed as a single annual payment; Website Care 180 and the Unlimited Plan are similarly billed upfront for their respective terms. Once onboarding has begun and protection/API access has been activated, fees already paid are non-refundable, except where required by applicable law or where TopLeadOra is unable to deliver the Service due to a fault on our part.

4. Billing Errors & Duplicate Charges

If you believe you were charged in error or were charged more than once for the same plan, contact us within 30 days of the charge and we will investigate and correct any confirmed error.

5. How to Request a Refund or Cancellation

Email support@topleadora.com or use our Contact page with your payment reference and the reason for your request. We aim to respond within 2 business days.

6. Contact

Questions about this policy can be sent to hello@topleadora.com or to the address below.

TopLeadOra, 402, Skyline Business Park, Bengaluru, Karnataka 560103, India